1. Purchases

• All payments are one-time purchases of credits.
• Credits can be used for interviews

2. Cancellations

Since there is no subscription, there is nothing to “cancel.”

3. Refunds

• If you purchased credits by mistake or cannot use them, you may request a refund within 7 days of purchase, provided credits remain unused.
• Refunds are not available once credits are consumed.

4. How to Request a Refund

• Email contact@introwa.com with your registered email ID and payment reference.
• Approved refunds will be processed back to your original payment method within 7–10 business days.

5. Enterprise Clients

For custom agreements, refund/cancellation terms will be specified in the signed contract.